This page informs you of Reef Creature Clothing’s policies regarding returns and refunds.
Once you have clicked on the “confirm” button, it might be not possible to edit or cancel your order. If you want to change some parameters, customer addresses, etc., please check whether such an option is available in your account. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.
The goods will be imported by our manufacturer on your behalf (you, the consignee/buyer). The consignee/buyer authorises our manufacturer to import the ordered goods on their behalf. Further, the consignee/buyer agrees that our manufacturer may delegate the obligation to import the goods on their behalf to a subcontractor (e.g. customs broker). The consignee/buyer will pay the taxes & duties in addition with the purchase price of the goods.
The risk of loss and title for such items pass to you upon delivery to the carrier. It is your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case we will not make any refunds and will not resend the Product.
We will review replacement/return requests only if (a) there is a missing or broken Product, or (b) a print error, if it is our fault and we receive a complaint within 30 days from the day the Product was delivered or within 30 days after the estimated delivery date, if the Product is missing. If eligible, refunds will be credited back via the payment method you used to make your purchase. Refunds will only be made on receipt of the defective item, and items must be returned in their original packaging, unworn, and in the condition they were received. Although there is no charge for returns or refunds, if return postage is not covered by the courier, shipping has to be covered by the consignee/buyer.
Unfortunately, wrongly ordered sizes won’t be eligible for refunds. We do not hold inventory and as such all our products are made on demand, so requesting a size exchange would mean producing an entirely new product. We do have detailed size descriptions for each of our products, but if in doubt when ordering feel free to reach out to our team with any questions first.
To request a return/refund, or if you have any questions about this Returns/Refund Policy, please contact us