Returns/Refund Policy

 

 

Once you have clicked on the “confirm” button, it might be not possible to edit or cancel your order. If you want to change some parameters, Customer addresses, etc., please check whether such an option is available in your account. We are not bound to make such modifications in your order, but we will do our best on a case-by-case basis.

The goods will be imported by our manufacturer on behalf you (the consignee/buyer). The consignee/buyer authorizes our manufacturer to import the ordered goods on there behalf. Further, the consignee/buyer agrees that our manufacturer may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee/buyer will pay the taxes & duties in addition with the purchase price of the goods.

The risk of loss and title for such items pass to you upon delivery to the carrier. It is your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case we will not make any refunds and will not resend the Product.

We will review replacement/return requests only if (a) there is a missing or broken Product, or (b) a print error, if it is our fault and we receive a complaint within 30 days from the day the Product was delivered or within 30 days after the estimated delivery date, if the Product is missing. If eligible, refunds will be credited back via the payment method you used to make your purchase. Refunds will only be made on receipt of the defective item, and items must be returned in their original packaging, unworn, and in the condition they were received. Although there is no charge for returns or refunds, if return postage is not covered by the courier, shipping has to be covered by the consignee/buyer.

 

To request a return/refund, or if you have any questions about this Returns/Refund Policy, please contact us